MobileAccess™ for Microsoft® CRM
Secure and Reliable with 24x7 Customer Support
Mobile Microsoft® CRM User Experience Highlights
Information updated in real time – anywhere you work
Connect mobile professionals to organizational processes to speed
delivery, follow-up, and service levels with clients, prospects and partners.
With MobileAccess™ and the BlackBerry® smartphone you can:
- Pursue leads immediately as captured from your website or call center and assigned by Microsoft® CRM workflow
- Manage Tasks and Appointments from assignment to completion
- Keep your opportunity pipeline up-to-date for accurate reporting and forecasting
- Push or receive system-wide announcements and alert notifications
Deploy, Manage & Integrate Easily MobileAccess™ is a fully integrated, out-of-the-box wireless CRM solution.
- Simple and easy to install over-the-air or by cradle
- Rapid, low-cost implementation with limited project risk
- Initial and ongoing CRM system customizations are wirelessly updated on MobileAccess-enabled handhelds
- Integrates with other BlackBerry® applications, including email composer and phone dialer
- Built on the power of .NET to enable integration with third-party applications, custom applications, and Web services
Maintain Absolute Data Integrity & Security Secure, advanced communication technology means data is never lost, duplicated, or compromised.
- Triple-DES and AES encryption ensures end-to-end security
- Active Directory authenticates role- and object based security access privileges
- Lost devices can be immediately disabled or de-initialized
Administration Console MobileAccess™ provides IT administrators with an intuitive Web-based management console for monitoring, logging, diagnostics, and application provisioning.
System Architecture
MobileAccess™ works behind your corporate firewall in concert with Microsoft technologies including: SQL, Server, Exchange, Active Directory, and CRM as well as BlackBerry® Enterprise Server and any BlackBerry® handheld device.