Equipment & Repair
As a full-service technology provider, DP Solutions can assist with your computer hardware and software purchases, as well as deliver service, support and repair for:
- Servers, Desktops & Laptops
- Routers, Switches & Firewalls
- Software
- BlackBerry Products
- Support Services
Servers, Desktops & Laptops
DP Solutions maintains relationships with Dell, HP, IBM and other mainstream computer product suppliers to enable us to provide our customers with the best equipment and pricing. Our technicians will configure the appropriate network servers and workstations for your specific needs and then secure the best possible pricing from our suppliers.
Routers, Switches & Firewalls
DP Solutions supplies computer networking equipment from leading-edge network specialists, including Juniper Networks, Cisco, Sonic Wall and others. We also provide the appropriate racks, cables, UPS and other components necessary to operate a reliable, secure IT environment.
Software
As a Microsoft Gold Certified Partner, DP Solutions, offers the entire line of Microsoft software infrastructure and office products, including:
- Microsoft 2008 Server and Small Business 2008 Server
- Remote Desktop Services
- Microsoft Exchange 2010
- Microsoft Office 2007
- Microsoft SharePoint Sever 2007
- Microsoft 2008 SQL Server
BlackBerry®
DP Solutions, a RIM Alliance Partner, is qualified to sell and install Blackberry Enterprise Software and related BlackBerry software support and service programs. [more]
Support Services
Equipment Repair & Support
When you call the DP Solutions Help Desk at 410-720-1220, we will immediately dispatch a technician to your office to resolve any network or desktop problem. If the problem is equipment related, we will help determine if the manufacturer’s warranty is in force and work hard to resolve the problem. If new equipment is required, we’ll assist you in finding the best replacements and pricing for the items. DP Solutions’ maintenance and repair services can be purchased on an ad hoc hourly fee basis or under a block time agreement.
Ad Hoc versus Block Time Support Services
With a block time agreement, a block of 25 hours or more can be purchased at a discounted hourly rate. The larger the block of time purchased, the greater the discount. DP Solutions’ certified technicians are available to assist you with:
- Moving your network and computers to a new location.
- Network upgrades and conversion projects on an "as needed" basis.
- Configuring and installing a new network to meet your specific needs.
- Help Desk support and rapid resolution of network and desktop problems, including:
- Network operating systems and utility software on servers running Microsoft Server and Small Business Server
- Workstations running Microsoft Windows
- Back-office support for Microsoft programs such as Word, Excel, PowerPoint, and Outlook
- Microsoft Internet Explorer™, Netscape, and other web browsers
- Server based email: MS Exchange, Lotus Notes and BlackBerry Enterprise Server
- Database management systems
- Telecommunications and Internet connectivity hardware and software
Block time customers can quickly and easily request support services online, as well as view the status of open and closed service tickets directly on their desktop.
Please call 410-720-3300 or email us here to discuss your specific IT support needs. We would be glad to customize a network support program to fits your needs and budget.
Contact us for more information.