Confidence-Plus Service
Confidence-Plus™ Computer Network Service Plans
Description |
CP Silver |
CP Gold |
CP Platinum |
|---|---|---|---|
Hourly On-Site Rate |
Hourly Rate |
Service Calls Free, Additional Projects at hourly rate** |
Service Calls Free, Additional Projects at hourly rate** |
Emergency Response Fee |
Hourly rate w/4-hr minimum |
• |
• |
Emergency Response Time |
4 hours |
1 - 2 hours |
1 hour or less guaranteed |
On-Site Scheduling of Technician |
1 - 2 days |
Next Day |
Same Day |
Phone & Remote Support Sessions |
15 min per PC/Server included, then hourly rate |
Free |
Free |
24-7 Remote Monitoring |
• |
• |
• |
Online Client Portal |
• |
• |
• |
Virus Definition Updates |
• |
• |
• |
Unlimited Remote Patch Mgmt. |
• |
• |
• |
Spam & Virus Filters |
• |
• |
• |
Executive Summary Monthly Report |
• |
• |
• |
Quarterly Review & Planning Meeting |
• |
• |
|
Unlimited Software Upgrades* |
• |
• |
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Spyware Monitoring & Removal |
• |
• |
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Adding & Removing Users |
• |
• |
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Virus Removal & Cleaning |
• |
• |
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Backup Facility & Disaster Readiness |
• |
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Installation of New Hardware & Software* |
• |
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Loaner PC/Server |
• |
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Creation of AUP (Acceptable User Policy) |
• |
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Vendor Liaison* |
• |
• |
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Shopping & Ordering Warranty Parts* |
• |
• |
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100% No-Hassle Guarantee |
• |
• |
* Labor only; all hardware and software costs will be additional.
** Additional Projects include equipment moves, new location set-up, new application implementations, new LAN/WAN configuration and set-up.
Servicing the IT Network Needs of the Greater Baltimore, Maryland and Washington, DC Metro Area
