Confidence-Plus Service
Confidence-Plus™ Service Features
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How ATSG makes your computer network perform efficiently:
The key to an effective network is to configure all components to provide a satisfactory level of performance for people who are engaged in a variety of activities. Different computing functions need different levels of workstation and network processing power and performance.
ATSG will configure your network and allocate computing resources to meet the needs of your business. This activity involves:
- Understanding business needs for network and workstation performance and storage capacity
- Configuring, specifying, and implementing appropriate workstations, servers, storage devices, routers and switches
- Integrating various components and software such as copiers, scanners, telephone systems, office software, messaging software, mobile applications and intranet or Internet applications
- Monitoring utilization and performance levels and proactively making adjustments and upgrades
How ATSG makes sure your computer network is up-to-date:
We help you track hardware and software licenses, warranties and maintenance contracts so you can renew service and maintenance agreements, and upgrade obsolete equipment before problems occur.
Our senior technicians will assist you in planning for business growth and other events and make network changes and upgrades in a timely way to support your needs.
How ATSG makes your computer network reliable:
ATSG will have remote access to your firewalls, servers, workstations and critical network components.
Our certified technicians will proactively apply software fixes and updates as they are released by your software suppliers. Proactive maintenance helps:
- Minimize the vulnerability of your network to potential attack from outside hackers, viruses, spam, malware and other risks
- Ensure your office software and critical business applications are up-to-date so your operation is not affected by known software bugs
Our software agents monitor your critical processes such as data backups and data synchronization, to ensure they are successfully initiated and completed.
Our software agents monitor hardware capacity and utilization, providing alerts that resources are running low and may need preventive network maintenance or upgrade.
See Confidence-Plus Service Plans for more information
Servicing the IT Network Needs of the Greater Baltimore, Maryland and Washington, DC Metro Area
