Confidence-Plus Service
Computer Network Help Desk Support
For emergency service call 410.654.3160
Confidence-Plus™ Service customers receive unlimited access to our IT help desk support staff, including assistance with:
- Network operating systems and utility software on servers running Windows 2003
- Workstations running Microsoft Windows
- Microsoft back-office support products (Word, Excel, PowerPoint, Outlook)
- Database management products including MS/SQL and Oracle
- Server based email such as MS Exchange, Lotus Notes and BlackBerry Enterprise Server
- Telecommunications and Internet connectivity hardware and software
IT Help Desk Features:
- Staffed by Microsoft Certified Technicians
- Problem correction with remote access software
- Report problems by phone or online via email and our website
- View service request status from your desktop
Emergency Network Support
Our Confidence-Plus™ Service customers can call the ATSG IT Help Desk any time 24x7x365 and receive an immediate response from our network support staff.
See ATSG/support for information on how to access support services.
Servicing the IT Network Needs of the Greater Baltimore, Maryland and Washington, DC Metro Area
